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FAQ

About Us


RETURN POLICY


How long does shipping take?

All domestic orders are shipped via USPS Priority Mail (1-3 business days once processed). Due to the influx of orders from drops and current COVID-19 restrictions, orders may 7-28 business days to ship. You will receive an email with your tracking number when your order has shipped. If your order status says pending, no action is needed. International orders are sent using various services and this will be denoted on your order shipping confirmation with how to track.


How do I track my order?

Once you have received an email that your order has shipped, you can either track it through the link in your shipping confirmation email or through our website


Where will my order ship from?


All orders are shipped from Maryland USA. Www.Savvythebrand.com ships to all fifty United States


What should I do if I entered the wrong shipping address?


If you accidentally entered the wrong shipping address, please notify our team ASAP through email at CONTACT or Via Instagram @savvythebrand


Do i get a refund or exchange of a item?


THERE ARE NO REFUNDS OR EXCHANGES (PAST 24hours). ALL SALES ARE FINAL


What forms of payment do you accept?


We gladly accept Visa, MasterCard, American Express, Discover all through Stripe.


How secure is this store?


This store uses Stripe for payments, and Stripe automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).


Can I cancel my order?


You may cancel an order for a full refund as long as your order has not shipped. To cancel your order, please email Trapsavvyco@gmail.com

If your order has already shipped, we are unable to cancel your order. Sale is final after its in Usps Hands


My credit or debit card is not working


If your credit or debit card is not working, please verify that the following is correct:


  • -Credit or debit card number
  • -Expiration date
  • -CVV/card security code
  • -Cardholder name
  • -Billing address
  • -Sufficient funds or credit available

If you still are having issues, the best option is to reach out to your financial institution/bank directly.


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CONTACT